Your investment on operations and marketing can go to waste when your frontliners misrepresent your company through bad service and poor image. So, you train your frontliners, equipping them with the knowledge and the skills needed to do their job competently. But competence is not enough. Your frontliner has to have the total package, which combines competence with self-confidence and the image that represents your company in the best possible light.
This workshop will help you optimize your investments and enhance your company image. The workshop will start the process of developing a breed of frontliners who have the confidence to match the competence in delivering top quality service to your customers. This workshop will help your frontline staff think, feel, look, and act like winners in the challenging field of customer service.
Objectives of the Workshop:
To develop self awareness and confidence to do their jobs competently
To learn how to project self image in a way that best represents your company
To project a professional image and engaging personality to internal and external customers.
Target Participants
20 Fortune Care Frontliners
Date, Duration & Venue
Date : Client’s choice
No of Hrs/Days : 8 Hours
Venue : Client’s choice
Program Outline:
Pre-Workshop
- Studio 2007 (Taking of “Before” Pictures)
- Written Test
- Registration
- Introductions – My Favorite T-Shirt (Video)
- Workshop Expectations & Guidelines
It all starts with YOU. Developing the Confidence from Within.
- Self Definition Collage Part One
- Personal Awareness
o Mirror, Mirror
o Johari’s Window
o Viewing Before Shots & Video with Feedback Sessions
- Self Definition Collage Part Two
- Developing a Winner’s Attitude
Working on the Total Package. Matching the Confidence Within with the Winning Look
- Body Image
- Body Talk
- More than Just Good Grooming
- Dressing for Success
o Apparel
o Accessories
o Color
o Dressing for Your Customers
- Face Care & Make-Up
- Voice & Speech
- Highlighting Your X Factor
Mirroring Your Company’s Image
· Company Image & Values
· Rules & Guidelines
Interacting with the World
- The Confidence Walk
- Studio 2007 and Beyond
0 comments:
Post a Comment