A seasoned and highly motivated entrepreneur with a strong commitment to excellence. More than thirty years successful and progressive experience in various phases of operations, service and human resource development, with the capability to combine strong planning and organizational leadership. Demonstrated success in analyzing training needs and providing solutions to training problems.
Areas of Effectiveness
Training Needs Analysis • Training Design & Delivery • Training Evaluation • Career Development • Personal & Professional Development • Staff Development • Staffing • Scheduling • Service Quality • Quality Assurance • Resource Management • Internal & External Customer Delight • Customer Service Consultation • Business Development • Business Strategy • Sales & Marketing • Operational Planning • Organizational Systems Management •
QUALIFICATIONS
•Trained 26,000 individuals
•Expertise in selecting appropriate learning methodologies, to match the audience. Quickly establishes rapport with groups
•Proven ability to identify and resolve training problems
•Extensive knowledge and experience in determining needs, setting behavioral and learning objectives and developing assessment tools
•Strong and broad background in conduct of pre-designed programs
•Proficiency in developing and implementing original training, designed 23 workshops
5 years ago
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