EXEQSERVE HR SOLUTIONS

Good team relationship helps team members collaborate more and lessens the blockages that get in the way of effective team interaction. In order to maximize collaboration and improve team outputs however, teams must be equipped with the right tools to identifying and anticipating problems and most importantly find creative ways to find solutions that are both effective and efficient. The goal of this course is to help team members understand their responsibilities over the process they own and equip them with the tools they can use to optimize their performance.

The Problem Solving and Decision Making Workshop will equip the participants with the knowledge and skills critical in individual and team based problem solving and decision making situations. The workshop will be premised on realistic day to day scenarios in the workplace. This will then be followed by a step-by-step approach of the various elements in this process. Each step will be discussed thoroughly and exercises and back home applications will be done to maximize learning.

The participants will also be given a chance to work on a problem situation that they currently have at work and together define how they can solve this.

Objectives:
Realize the need to take on a broader perspective and look at different ways of doing things
Identify various approaches to problem solving and decision making
Learn to use different types of problem identification and solving tools
Take the right steps in implementing changes
Make effective Team Decisions

Date, Duration & Venue
Date : Client’s choice
No of Hrs/Days : 16 Hours spread in two days
Venue : Client’s choice

Introduction:

• Opening Activities
• Leveling of expectations
• Program objectives
• House rules
• Ice breaker activity

• Why Things Go Wrong In A Process
• Hindrances That Keep Teams From solving problems
• Keeping an eye for continuous improvement
• Module 2: Different Approaches To Problem Solving and Decision Making
• The Plan-Do-Check-Act Method
• The 8 QC Story Method
• The Define-Measure-Analyze-Improve- Control Approach (DMAIC)

• Process Mapping
• Cause And Effect Diagrams
• Checklists
• Check Sheets
• Pareto Charts

• Brainstorming
• Decision Tree And Affinity Diagrams
• Action Planning

• Implementing Changes
• Forward Agenda