Location: Salcedo Village, Makati
Client's Profile: Our client is a global leader in home appliances and appliances for professional use, selling more than 40 million products to customers in 150 countries every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Their products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers sold under esteemed brands. In 2006, they had sales of SEK 104 billion and 59,500 employees.
Responsibilities:
- Manages the Customer Care function.
- Coaches and supervises the current Customer Care Specialist (CCS) based on his/her D & R and recommends ways to improve productivity.
- Regularly evaluates and compares with the Standard the current practice in Customer Care.
- Serves as a direct link to Customers inquiring via email.
- Makes an analysis of the reports submitted by CCS, and provides copies to the President and the Service Manager.
Requirements:
- Candidates must have a Bachelor's Degree in Business Management or any related course.
- Must have a Minimum of 2 years relevant experience preferably gained from the
- Must have very good knowledge and experience in customer relations management.
- Must have very good knowledge in consumer behavior.
- Must be knowledgeable and well-experienced in modern office procedures and methods including telephone communications, office systems and record keeping.
- Must be adept in using personal computers and various software packages.
- Must have Excellent communication skills.
- Must have Excellent interpersonal skills.
- Can easily adapt to changes and is highly flexible.
- Must be able to multi-task.
- Must be willing to work on weekends and holidays whenever required.
Interested applicants may send their resumes to
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