EXEQSERVE HR SOLUTIONS

CLIENT'S PROFILE: Our client is a global leader in home appliances and appliances for professional use, selling more than 40 million products to customers in 150 countries every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Their products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers sold under esteemed brands. In 2006, they had sales of SEK 104 billion and 59,500 employees.

Currently they are in need of a…

CUSTOMER CARE SUPERVISOR

Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.
• Must have at least 2 year(s) of working experience in the related field.
• Must be knowledgeable in Customer Relations Management
• Must have Consumer Behavior Understanding
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
• Skills to use a personal computer and various software packages
• Excellent communication skills
• Excellent interpersonal skills
• Easily adapts to changes; flexible
• Able to multi-task
• Must be willing to work on weekends and holidays whenever required.
• Full-Time positions available.
• Applicants should be Filipino citizens or hold relevant residence status.

Responsibilities:

• Manages the Customer Care function
• Coaches and supervises the current Customer Care Specialist (CCS) based on her D & R and recommends ways to improve productivity
• Regularly evaluates and compares with the Standard the current practice in Customer care.
• a. Output: Evaluation Report and Recommended Actions
• Serves as a direct link to Customers inquiring via e-mail.
• a. Output: Reply and forward concerns to concerned departments.
• Makes an analysis of the reports submitted by CCS, and provides copies to the President and the Service Manager:
• a. Analysis of Calls Received by CC
• b. Analysis of Service Job Orders (SJO) Summary Report submitted by CCS.
• c. List of Category/SKUs with most # of SJO

Interested applicants may send their resumes to mdedace@exeqserve.com