EXEQSERVE HR SOLUTIONS

Our client is a leading solutions provider of globally recognized brands for business nationwide. They are now expanding their team, and have openings for….

RESPONSIBILITIES:

• Provides field / onsite professional technical services to address computer related concerns of customers.
• Visits customer site with the purpose of resolving their computer related concerns.
• Performs on site diagnostic, isolation and assessment of customers’ technical problems and recommends necessary action to be taken.
• Performs on site replacement of defective parts.
• Applies necessary changes to the system, which may include among others updating of hardware and software patches, installation and re-installation of device drivers and re-configuration of hardware and software setup.
• Performs installation and re-installation of customer’s licensed Operating System (OS), standard office application software, anti virus applications as needed.
• Pulls out items from customer site and brings the same to the service center. Pulled items have been deemed not repairable or replaceable on site.
• Delivers, installs, and tests ICS service units (SU) for customer use, ensuring that the service units are complete at all times and that the same are not subject to damage due to mishandling and neglect.
• Ensures that transactions are covered by proper documentation and are logged accordingly.
• Sees to the return of all service units once incidents are resolved.
• Delivers items for repair to vendors / suppliers, taking care of the completeness of the items and that the same are not subjected to further damage due to handling and neglect.
• Delivers customers repaired items on site, taking care of the completeness of the items and that the same are not subjected to further damage due to mishandling and neglect.
• Installs, setup, and tests customer repaired units on site.
• Accomplishes required office documents such as Work Orders, OfficialReceipt for C.O.D. customers; invoices for customer billing and otherpertinent documents.
• Accurately logs his activities in the Incident Tracking module, detailing the specifics of the customer, findings and the jobs done.
• Observes and implements instructions from Account Management and Accounting departments regarding treatment of customers with credit lines and those on cash basis.
• Pro-actively reports and handles customers’ issues and concerns encountered on site by escalating these concerns to his immediate supervisor.
• Prepares required reports.
• Attends regular Service Center and adhoc meetings.
• The position reports directly to the Service Center Field Supervisor.
• The position coordinates with all units and levels of the Department and Division.
• The position requires professional interaction with the customer andsuppliers.
  Performs other functions as may be required.
  

REQUIREMENTS:

• The position requires a Bachelor’s degree in Computer Engineering orany related course.
• At least 1 year work experience in the same profession.
• Good communication skills.
  
  Additional Information:
  2 years project employment with regular benefits
  3 to 5 months test period